Plush

Reviews of Plush

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  Grace Ball Added February 11, 2024

  ★ ★ ★ ★ ★
  Samantha at the Marion store was beyond helpful. She helped us pick the perfect sofa for our young family and made us feel 100% confident in our purchase. We have already recommended your store and quality service to our friends. Thank you.
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  Rebecca Christianson Added January 28, 2024

  ★ ☆ ☆ ☆ ☆
  This review is rating Plush as a 1/5, not the Marion store, however I cannot seem to leave a general review for Plush on Google.
  We purchased a sofa from Plush Marion and were very impressed with the service provided by Leah and Catherine. They were strong advocates for the quality and after purchase case. On day 1 when the settee arrived it was faulty as none of the cushions were the same firmness - when I would lay down, I was on a downward angle as the settee was not level.
  It took a month to get a technician out who tried to tell me it was normal for the cushions to collapse so quickly (despite it being like that from the beginning). He only fixed one cushion, verbally stated there was a major issue with another & said they were not the same firmness, but refused to fix it. Then 3.5 weeks after the technician arrived I receive a call from their Customer Care saying the issue was fixed based on the technician's report. When I said the issue was not resolved, they offered to send out another technician to review it after I complained, but refused to ask the technician to replace all of the 3 cushions and to ask them to make a decision on the day - that was the instruction the last technician received & he did not fix the issues so I do not have confidence the issue will be resolved. The cushions have collapsed even further in the last month as there are wrinkles on them now demonstrating they have limited structural integrity. All we want is for all of the cushions to be the same firmness, that is not unreasonable.
  
  I called the Marion store twice throughout the last month (where I purchased it from) to complain to Samantha and Catherine. They were lovely, very supportive and said they would ask their State Manager to call me, however he did not despite being asked to do so twice over a period of a month. I was left to speak to the Customer Care line who are not responsive and have limited decision making powers. We now have to wait weeks for the technician to come around again. Vic at Customer Care (SA Escalation Manager) said he would ask the technician to ensure all cushions are the same firmness, but refused to ask the technician specifically to replace all three cushions.
  I know of 3 other people who have also had issues with Plush settee's recently. Their apparent quality and great customer service is non-existent now. Do not buy from Plush!
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  Gemma Martin Added January 23, 2024

  ★ ★ ★ ★ ★
  Went into store to have a look at sofa’s for our lounge, when we entered we advised on greeting that we were only looking and that was okay no pressure was put on us. On looking around found a sofa bed we weren't looking at the time for as we had given up trying it. We asked Leah, from the Marion showroom for assistance and nothing was too much. She showed us our colour and fabric options and also advised of the offer that was currently on and coming to an end. We discussed it with her and her colleague and took the information away with us. My husband and i were so grateful and felt comfortable that no pressure was applied to us in that we went back then next day after making a final decision and we placed an order with Leah. She gave us a really great service and was so helpful, Many thanks we never thought that we would find it.
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  Willy Kornoff Added January 17, 2024

  ★ ☆ ☆ ☆ ☆
  We bought a floor stock item 4 weeks ago.
  
  Staff were lovely, but refused to let us just take it on the spot as it was company policy that it had to be delivered.
  
  We live 15 minutes down the road. We're still waiting on the chair, and apparently an order has been placed for the chair, despite it only needing to be delivered.
  
  Seriously, it could easily be lifted by one person and put in an SUV.
  
  Still waiting on the delivery, store was unable to provide a date when I spoke to them today.
  
  Again, store staff are fantastic, but it's been a month to deliver something 15 minutes down the road. The argument that it's an ohs risk doesn't seem to line up with other stores, who are happy for you to load your own purchases.
  
  We wouldn't buy from here again and recommend others don't unless you're happy to wait months for furniture. God knows how long it would take for non-floor stock. There's just too many other good retailers in Marion to have to deal with this rubbish.
  
  There's just no telling when you will actually get what you've bought.
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  Kylie preece Added January 17, 2024

  ★ ★ ★ ★ ★
  Leah and I visited the Plush Marion showroom, found the store layout easy to navigate and great selection.
  Samantha approached us in a nice casual manner, didn't feel any pressure from her at all through the process. She even left us to wander and chat, which was really nice.
  Nothing was too much trouble, extremely informative, was happy to price up multiple options on a number of different models.
  Would highly recommend Samantha and her team at Plush Marion.

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